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Fair and documented review

Complaints, Concerns, and Appeals

The program should maintain written channels for reporting conduct, safety, quality, advertising, assessment, discrimination, conflict-of-interest, or credential concerns.

Complaints, Concerns, and Appeals program illustration
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Document the concern

Provide dates, people, location, credential, supporting records, and the outcome requested.

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Protect fairness

Reviews should address conflicts, confidentiality, retaliation, evidence, and consistent standards.

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Appeal eligibility

Only eligible decisions and grounds identified in the applicable written policy may be appealed.